Return and Refund Policy

At Turbo Enterprise, we want you to be satisfied with your purchase. If for any reason you are not fully happy, you may request a return or replacement under the conditions outlined below.

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1. Return Window

You may request a return within 7 days from the date of delivery.

2. Conditions for Returns

• Items must be returned in their original packaging with all accessories, manuals, and invoices.

• Products that are opened but not used may be returned.

• Items showing signs of use, wear, or damage caused by the customer will not be eligible.

3. Non-Returnable & Non-Refundable Items

• Printer cartridges once opened.

• Software or digital products.

• Products that are heavily used, physically damaged, or tampered with.

4. Refund Process

• Approved refunds will be issued to the original payment method (via Razorpay).

• Refunds typically take 5–7 business days to reflect, depending on your bank/payment provider.

5. Replacement for Damaged/Defective Products

If your product arrives damaged or defective, we will provide a replacement at no additional cost. Please report such issues within 48 hours of delivery with supporting photos/videos.

6. Return Shipping Costs

• Customers will bear the return pickup/shipping cost for returns.

• In case of defective or damaged items, Turbo Enterprise will cover the delivery of the replacement item.

7. How to Request a Return or Refund

To request a return or refund, please contact us at:

Turbo Enterprise
📧 Email: turboenterprisebusiness@gmail.com
📍 Address: Near R.N.B Road, Kokrajhar, Assam, 783370

Include your order ID, product details, and reason for return. Our team will guide you through the process.

8. Policy Updates

We may update this Refund & Return Policy from time to time. Any changes will be posted on this page with the updated date.