Boooking Policy

At Turbo Enterprise, we strive to deliver a seamless and transparent booking experience for all our customers. By booking our services or reserving products, you agree to the following terms:

1. Service Bookings

• All service appointments (e.g., laptop servicing, repairs, installations) must be scheduled in advance through our website, phone, or in-store.

• Customers will receive a confirmation via email or SMS once the booking is approved.

2. Product Reservations

• Customers may reserve laptops, accessories, or cartridges online or by phone.

• Reservations will be held for 48 hours. If payment or collection is not completed within this period, the reservation may be released.

3. Advance Payment

• Some bookings may require a partial advance payment to confirm.

• This advance is non-refundable in case of no-show or last-minute cancellations (see below).

4. Cancellations & Rescheduling

• Customers may cancel or reschedule a booking at least 24 hours in advance at no extra cost.

• Cancellations made less than 24 hours before the appointment may result in a cancellation fee or forfeiture of the advance payment.

• In case of emergencies, we encourage customers to contact us directly to find a suitable solution.

5. Late Arrivals & No-Shows

• If you are more than 15 minutes late, your booking slot may be offered to the next customer.

• No-shows without prior notice may result in cancellation of future booking privileges.

6. Refunds & Adjustments

• For prepaid bookings, refunds will be processed back to the original payment method in line with our [Refund Policy].

• If services are rescheduled, the advance payment will be adjusted against the new appointment.

7. Business Rights

• Turbo Enterprise reserves the right to decline or reschedule bookings in case of unforeseen circumstances, with prior notice to the customer.